Legal
Terms of Service
The "Plain English" Summary
The Basics: By playing our games or using our site, you agree to these rules. You need to be at least 13 (16 in the EU and UK), and if you’re under 18, please make sure you have a parent's permission.
Your Data: We only collect what we need to make the games work. We do not sell your information. Period. The details are in our Privacy Policy.
Maps & Creativity: If you build a cool map in AirMech and upload it, we get to share it with the rest of the community and keep it in the game so everyone can enjoy it.
Loot Boxes & Buys: Items you buy have no "real world" cash value. We display the exact percentage odds of getting items in crates or other content where it applies.
Play Nice: No cheating, no hacking, and no being a jerk to other players. If you break the rules, we might have to reduce access to services, or in extreme cases ban your account.
Changes & Shutdowns: Online games need servers. We keep them running as long as we can, but we may change or retire features and games over time, and we’ll give reasonable notice when we do.
Global Rules: These rules apply worldwide. If you live in the EU or UK, we respect your local consumer rights and laws.
Platforms: These rules apply alongside whatever rules platforms like Steam, PlayStation, Xbox, Apple, or Google have.
Disputes: If there’s a major problem we can’t fix through support, we’ll settle it through private arbitration in Washington state. You can opt out of arbitration within 30 days of accepting these Terms.
Carbon Games Terms of Service
1. Acceptance of Terms
By creating an account, accessing carbongames.com, or playing one of our games (such as AirMech or Fat Princess), you agree to these Terms. You must be at least 13 years old, or at least 16 if you live in the European Union or the United Kingdom, to create an account or play. If you are under 18, you must have a parent or legal guardian’s permission to use our services. If you use our services through a third-party platform (e.g., Steam, PlayStation, Xbox, Apple, or Google), you also agree to their respective terms.
2. Account Responsibility
You are responsible for maintaining the security of your account and for all activity that occurs under your credentials. Keep your account to yourself: do not share, sell, or transfer it. If you think your account has been compromised, tell us right away at support@carbongames.com. Carbon Games is not liable for any loss or damage arising from your failure to protect your account info.
3. User-Generated Content (UGC)
By uploading custom maps or other content to our servers, you grant Carbon Games an irrevocable, perpetual, worldwide, and royalty-free license to use, modify, and distribute that content. Carbon Games owns the final implementation of the map within the game environment to ensure service continuity and community access. You keep whatever rights you have in your original creation, and you promise that it does not infringe anyone else’s rights.
4. Virtual Goods & Randomized Items
No Real-World Value: Virtual Goods are a limited license to use in-game content, not property. They have no monetary value and cannot be redeemed for cash or real-world value. We may adjust, rebalance, or retire Virtual Goods as part of running and improving the game.
Transparency: Carbon Games displays the exact percentage odds of obtaining specific items in crates or other randomized content where it applies.
Refunds: All purchases are final and subject to the refund policies of the platform (e.g., Steam) used for the transaction, except where local law gives you additional rights.
5. Code of Conduct
Cheating, hacking, or harassment is strictly prohibited. If you break these rules, we reserve the right to reduce your access to services (such as chat mutes or restricted matchmaking) or, in extreme cases, permanently ban your account. We may remove content and take action without prior notice when we believe it is necessary to protect players or the service.
6. Privacy & Data
How we collect, use, and protect your information is explained in our Privacy Policy, which is part of these Terms. In short: we collect what we need to run the games, keep them fair, and support you, and we do not sell your personal information.
7. Intellectual Property
Our games and all associated assets are the property of Carbon Games or its licensors. You are granted a limited, revocable license for personal, non-commercial use only. Feel free to stream, record, and share videos of our games; we love seeing them.
8. Service Changes & Availability
Our games are online services that depend on our servers. We may update, change, suspend, or discontinue any game, feature, or service, in whole or in part, at any time. Where we retire a game or a paid feature, we will give reasonable advance notice when practical, such as on our website, in the game, or by email. We do not promise that the services will be uninterrupted or error-free.
9. Termination
You may stop using our services at any time and can ask us to delete your account as described in our Privacy Policy. We may suspend or terminate your account if you violate these Terms, if required by law, or if we discontinue a service. When an account ends, you lose access to it and to any Virtual Goods associated with it, and no refund is owed except where the law requires one.
10. Disclaimers & Limitation of Liability
Our games and websites are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we are not liable for indirect, incidental, special, or consequential losses, or for lost data, lost profits, or lost Virtual Goods. Our total liability to you for any claim relating to our services is limited to the greater of the amount you paid us in the 12 months before the claim or US$100.
Nothing in this section limits or excludes any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection laws where you live.
11. Supplemental Terms – EU/UK Residents
If you reside in the European Union or the United Kingdom:
Right of Withdrawal: You generally have a right to withdraw from online purchases within 14 days; however, you acknowledge that by purchasing and instantly accessing digital content (like Virtual Goods), you lose this right once the content is provided.
Local Law: Nothing in these Terms limits your rights under local consumer protection laws which cannot be excluded by contract. You may bring claims in the courts of the country where you live, and the arbitration section below does not apply to you.
12. Governing Law & Arbitration
These Terms are governed by the laws of the State of Washington. If you live outside the EU and UK, any dispute we cannot resolve through support will be settled through binding individual arbitration in King County, Washington, and you waive your right to participate in a class-action lawsuit. Either of us may instead bring an eligible claim in small claims court.
Opt-Out: You can opt out of this arbitration agreement by emailing legal@carbongames.com within 30 days of first accepting these Terms, with your account name and a statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms.
13. Changes to These Terms
We may update these Terms as our games and the law evolve. When we make material changes, we will post the updated Terms with a new "Last Updated" date and, where practical, notify you on our website, in the game, or by email. Continued use of our services after a change means you accept the updated Terms.
14. Contact
Questions about these Terms: legal@carbongames.com. Help with your account or a game: support@carbongames.com.